Black Friday Shipping and Delivery Policy
Every Shevoke order is packed with care and shipped to reach you as quickly as possible. This policy outlines everything you need to know, from dispatch times and delivery windows to tracking, customs, and how you can reach our team for assistance.
Customer Service
To allow our team to focus on processing orders as quickly as possible, our live chat service will be unavailable during the Black Friday promotion period.
For assistance, please contact orders@shevoke.com.
Due to increased enquiry volumes, please allow up to 3 business days for a response from our Customer Care team.
Order Processing
Orders are processed in the order they are received.
Please allow 5-10 business days for dispatch during the Black Friday sale period. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation email immediately after placing your order.
Tracking Information
Tracking details may be provided before your parcel physically leaves our warehouse. This is because shipping labels are generated and printed in batches as part of our fulfilment process.
Your order has not been dispatched until the carrier has scanned the parcel into their network. Once this occurs, tracking updates will begin to appear and you will receive ongoing delivery notifications directly from the carrier.
Delivery Estimates
Delivery estimates displayed at checkout commence once your order has been dispatched and do not include processing time. Our delivery service operates Monday - Friday.
While we work closely with our shipping partners, all delivery timeframes are estimates only and cannot be guaranteed.
International orders: Delivery estimates exclude customs clearance, border processing and any delays relating to duties, taxes or local carrier handling. Delivery may be extended where customs authorities require additional processing or payment before release.
Shipping Rates
Black Friday orders are not eligible for free shipping unless otherwise stated.
Standard shipping rates and express shipping rates will be calculated and displayed at checkout based on your location and selected delivery method.
Missing, Lost or Damaged Parcels
We take great care in packing every order. Please note that Shevoke is not responsible for packages lost, stolen, or delayed in transit. In the unlikely event of an issue, please follow these steps.
Damaged on arrival: Contact us within 48 hours of delivery with photos of the packaging and product. We will assess and arrange a resolution.
Missing items: If your parcel arrives with missing items, email orders@shevoke.com within 2 business days with your order number and a description of the issue.
Wrong item received: We will arrange for the correct item to be sent please contact our customer care team for further assistance orders@shevoke.com.