Orders are processed once payment is received. Once payment is confirmed, dispatch timeframes are between 1-3 business days, excluding public holidays and peak periods i.e. Black Friday. Tracking is issued when your order is printed, and live updates will appear once the carrier has collected and scanned the parcel.

Please contact us at orders@shevoke.com as soon as possible. We process orders quickly and cannot guarantee changes once fulfilment has begun. We reserve the right to cancel any order at our discretion, in which case a full refund will be issued.

Contact orders@shevoke.com with your order number and a photo of the item received. We’ll sort it out right away.

Pre‑order items aren’t yet in stock and will be dispatched as soon as they arrive. The estimated delivery date is shown in the product description and may shift slightly due to manufacturing lead times. We’ll keep you updated by email as your order progresses.

Tracking links are generated as soon as your order is printed and packed. They usually activate within 1–2 hours, but can take up to 12 hours. If your order was packed in the evening, the link may not update until the next business day when the courier collects and scans the parcel.

Delays of 3–5 days can occur with Australia Post and DHL, especially in regional areas. For Australia Post shipments, you can call 13 76 78 with your tracking number or use the Australia Post app for real‑time updates. For DHL or any other enquiries, please contact us at orders@shevoke.com and we’ll assist further.

Our Customer Care team works to Australian business days and hours, and we’re responding to enquiries as quickly as possible. If you’d like to check in, you’re welcome to follow up at orders@shevoke.com to ensure your message was received.

Yes - free worldwide shipping applies to orders over 300 in the customer’s local currency.

You can view our shipping rates as part of our shipping policy here, Shipping rates vary by destination and are calculated at checkout based on current carrier pricing. Rates are subject to change in line with fuel surcharges and regional carrier fees. These will always be clearly shown at checkout before you complete your purchase.

We ship to most locations worldwide, with only a few very remote areas excluded. If you’d like to confirm delivery to your area, please contact us at orders@shevoke.com.

We ship from both our Australian and US distribution centres. Orders to the USA and Canada are fulfilled from our US facility, while all other orders are shipped from Australia.

Delivery times depend on your location and selected shipping method. Standard domestic delivery is typically within 3–7  business days. International delivery times vary by destination. Please allow additional time during peak periods or public holidays.

US orders are shipped from our US distribution centre and are not subject to duties or taxes. For customers in the UK and selected European countries, duties and taxes are already included in the published price. All other regions display pricing exclusive of duties and taxes, which may be collected by your local customs authority. You’ll be contacted directly to pay these charges before your order can be delivered. For more details, please refer to our shipping policy.

Before starting a return please ensure you read our full returns policy.

Australia
Lodge your return or exchange through our online returns portal, which you can find in our returns policy. You’ll be guided through the process and a prepaid Australia Post label will be generated automatically. Return postage costs are deducted from the amount owing unless otherwise agreed. 

International
Contact us at orders@shevoke.com before sending anything back. We operate Monday–Friday, 9am–5pm AEST/AEDT.

You have 14 days from the date your order is received to lodge a return.

Items must be returned unworn and in their original condition, including all original packaging;  gift box, magnetic case, and cleaning cloth. Items showing signs of wear or mishandling will not be accepted and may be returned back to you.

Missing packaging? A $5 handling fee will be deducted from your refund or store credit to cover repackaging costs.

Please pack your sunglasses securely (bubble wrap or rigid box) and use a tracked service. Items are your responsibility until received by us.

Australian Orders
A prepaid Australia Post return label is generated through the portal. A flat fee of $10 is deducted from your refund or store credit. Faulty returns are exempt from this fee.

International Orders
Contact orders@shevoke.com for how to initiate your return. Currently all returns from the US and international are at the customers expense.

Items purchased during a sale or with a promotional discount code are eligible for store credit or exchange only. Refunds are not available on these purchases, except where required by law.

Items purchased with our welcome / sign-up discount code are eligible for a full refund.

Lodge your exchange through the returns portal, which is currently available for Australian customers only. International customers can contact us at orders@shevoke.com with their preferred style and colour, and our team will assist with the exchange manually. If the new item is higher in price, we’ll issue an invoice for the difference before processing the exchange. If the replacement item is lower in price, we’ll provide a refund or store credit for the difference. 

Need your new item sooner? Place a new order on our website and return your original item for a refund, store credit, or exchange (subject to eligibility).

Yes. If your order included a Gift with Purchase, the complimentary item must be returned with your order. If it isn’t included, Shevoke reserves the right to charge the full retail value of the gift or provide a store credit instead of a refund.

Contact us at orders@shevoke.com as soon as possible, and within 10 days of receiving your order. We may ask for photos or additional details. If a fault is confirmed, we’ll provide a remedy under Australian Consumer Law - repair, replacement, or refund. Faulty returns in Australia are not subject to the $10 return label fee.

Once we receive your return, please allow up to 3 business days for processing. You’ll receive a notification confirming your refund, store credit, or exchange tracking details. Your bank may take additional time to release funds.

For Australian customers please ensure all returns are lodged through our returns portal. For International customers please reach out to our customer care team orders@shevoke.com.

This right of withdrawal applies to consumers purchasing from within the 27 EU member states, in line with the EU Consumer Rights Directive. If you're purchasing from outside the EU, different consumer protection rules may apply depending on your country. Visit our Returns page for our general return policy.

You have 14 calendar days from the day you receive your goods to tell us you want to withdraw.

No. Under your right of withdrawal, you don't need to explain why - you can simply change your mind.

Contact our customer service team at orders@shevoke.com with a clear statement that you wish to withdraw, before the 14 day period ends.

You do, unless the item is faulty, damaged, or misdescribed, or we've otherwise agreed to cover the cost.

Within 14 days of us receiving the goods back, or of you providing proof of postage - whichever happens first. Refunds are process to your original payment method.

Yes, you can examine goods as you would in a shop. If they show signs of use or wear beyond that, we may deduct an amount from your refund to reflect the reduced value.

Yes. Personalised or made-to-order items such as prescription lenses, and sealed items unsealed for health/hygiene reasons, are excluded.

That's covered separately under your legal guarantee rights, not the right of withdrawal. We cover the return shipping cost in these cases. See our Returns page.

Yes, you can withdraw from part of an order. We'll refund the price of the returned item(s) and any delivery costs that relate only to those items, where separable.

Our frames are handcrafted from premium acetate, a plant-based material prized for its clarity, depth of colour, and durability. Acetate is more environmentally conscious than petroleum-based plastics and is a hallmark of quality eyewear. We also have a range of metal frames.

Not at all. Our frames are handcrafted from premium acetate, a desirable material intentionally designed to be flexible so optometrists can fit prescription lenses and customise the frame to your face. Because of this natural pliability, slight variations in shape are completely normal. When placed on a flat surface, not all four points may touch perfectly - this is an inherent characteristic of acetate, not a fault, and is often referred to as a “four‑point stance”.

Acetate frames can be gently adjusted by any optical professional for a personalised fit. You’re also welcome to return your frames to us for adjustment, though return shipping is at your expense. Our team can additionally provide instructions if you prefer to adjust them yourself.

Yes, we carry a range of polarised, blue light blocking, and transition lens styles.

The main difference is that UV protection blocks harmful invisible light rays that damage eye health, while polarisation blocks bright reflected glare to make vision clearer and more comfortable

Not yet -  we’re currently working on offering this service. All Shevoke frames are fully scriptable and can be taken to any optometrist to have your prescription lenses fitted.

All Shevoke eyewear is backed by consumer guarantees under Australian Consumer Law for a reasonable period based on the nature and price of the product. Our warranty covers manufacturing defects in materials or workmanship.

It does not cover:

• Scratched lenses
  
• Damage from misuse, accidents, or improper storage
  
• Normal wear and tear
  
• Heat damage (e.g. leaving sunglasses in a hot car)
  
• Stretching or bending from wearing frames on your head

• Always store in the magnetic case provided
  
• Clean lenses with the included microfibre cloth
  
• Avoid leaving them in a hot car or in direct heat
  
• Don’t wear them on your head - this stretches the temples over time
  
• Rinse with fresh water after exposure to salt water or sunscreen

Mastercard, Visa, PayPal, Afterpay, and Zip Pay. If you choose Afterpay, the payment will be processed in AUD, but the amount charged will be equivalent to the value shown in your local currency based on the region you’ve selected.

Prices are displayed in the currency of the region you’ve selected. For example, customers in the USA will see prices in USD, and customers in Europe will see prices in EUR. You can change your region at any time using the selector at the bottom of the website. Pricing for Australia, the UK and selected regions in Europe is inclusive of local taxes. All other regions display prices exclusive of tax and duties, which may be charged by your local customs authority upon import.

Yes, we offer Afterpay and Zip Pay at checkout, allowing you to split your purchase into interest-free instalments.

Yes! E‑Gift Cards are available to purchase directly on our website and are delivered straight to your inbox. Gift Card values (such as $50 and $100) are set in AUD, and the amount will automatically convert to your local currency based on the region you’ve selected.

Yes. All transactions are processed securely through Shopify’s payment infrastructure. We do not store card details, and all data is encrypted using SSL. We never share or sell your personal information to third parties.