Customers located in the United Kingdom can lodge all returns through our online returns portal. Please ensure you read our policy below before submitting your request.

You have 14 days from the date your order is received to lodge a return. Once submitted, please ensure your item is posted back within 7 days.

Items must be returned in original condition and original packaging (including the gift box, magnetic case, and cleaning cloth).

Full-priced items are eligible for a refund, store credit, or exchange.

As prescription lenses are custom-made, we do not offer refunds, store credits, or exchanges for change of mind.

Sale or discounted items (purchased during a sale event or with a discount code not including our welcome sign up code) are eligible for store credit or exchange only. Refunds are not available unless required by law.

If your item is returned in saleable condition but missing any part of the original packaging, a $5 handling fee will be deducted from your refund or store credit to cover repackaging costs.

Once your return is received at our warehouse, please allow up to 3-5 business days for processing.

During peak periods, processing times may exceed this timeframe. You'll receive a notification once your refund, store credit, or exchange has been processed.

A prepaid Australia Post return label will be automatically generated through the portal. A flat fee of $10 will be deducted from your refund or store credit to cover the cost of this label.

Please note: faulty returns are not subject to the return label fee (see Faulty Items below).

We're happy to exchange eligible items.

Once your return is received and processed, your new item will be dispatched free of charge with a fresh tracking number.

Want your new item sooner? Place a new order on our website and return your original item for a refund, store credit, or exchange (subject to eligibility).

All lenses are fitted, adjusted, and undergo a full Quality Control inspection by a specialised third-party optical laboratory before dispatch. If you experience any issues with your lensing, please contact orders@shevoke.com within 14 days of receipt so we can review how best to assist you.

In line with Australian Consumer Law, prescription frames and lenses are covered by a 6-month warranty against manufacturing defects. This excludes scratched lenses, normal wear and tear, or damage from misuse.

Customers located in the United States, Canada and the United Kingdom can lodge eligible returns through our online returns portal.

A prepaid return shipping label will be generated through the returns portal. The applicable return shipping fee will be deducted from your refund or store credit:

• United States: USD $10 
• Canada: USD $15
• United Kingdom: GBP £30

Faulty returns and approved warranty claims are not subject to return label fees.

Exchanges are currently available for customers located in the United States only.

Due to international duties and taxes, customers located in Canada and the United Kingdom are not eligible for exchanges through the returns portal. Customers wishing to choose an alternative style or colour should return their original item (subject to eligibility) and place a new order.

Customers outside Australia, the United States, Canada and the United Kingdom should contact our customer care team prior to returning any item.

orders@shevoke.com

Please note we operate Monday–Friday, 8am–6pm AEST/AEDT.

Return shipping for all eligible returns must be arranged and paid for by the customer. Return shipping is only covered by us in the case of an agreed and approved warranty claim.

If you are purchasing from within the European Union, you may have additional consumer rights under applicable EU consumer protection laws, including the right to withdraw from your purchase within the relevant cooling‑off period.

To exercise your right of withdrawal, please email orders@shevoke.com with your order number and a clear statement that you wish to withdraw from your purchase. Once we receive your request, we will send a confirmation email and provide instructions for returning your order.

Please note that the right of withdrawal may not apply to certain products where permitted by law, including prescription eyewear or items that have been opened, used, or are no longer in a resalable condition.

Because our frames are handcrafted from premium acetate, slight variations in shape are completely normal. When placed on a flat surface, not all four points may touch perfectly - this is not considered a fault or defect.

Acetate frames can be gently adjusted by any optical professional for a personalised fit. You're also welcome to return frames to us for adjustment; however, return shipping in this case is at your expense.

If you believe your item is faulty, please contact us at orders@shevoke.com as soon as possible. We may request photos or additional information to assess the issue.

If a fault is confirmed, we'll provide the appropriate remedy in line with Australian Consumer Law which may include repair, replacement, or refund. Faulty returns are not subject to a return label fee.

All Shevoke eyewear is backed by the consumer guarantees under Australian Consumer Law, which apply for a reasonable period depending on the nature and price of the product.

Our warranty covers manufacturing defects in materials or workmanship. It does not cover:

• Scratched lenses
• Damage from misuse, accidents, or improper storage
• Normal wear and tear
• Heat damage (e.g. leaving sunglasses in a hot car)
• Stretching or bending caused by wearing frames on your head

orders@shevoke.com Mon–Fri, 8am–5pm AEST/AEDT.