Customers located in the United Kingdom can lodge all returns through our online returns portal. Please ensure you read our policy below before submitting your request.

You have 14 days from the date your order is received to lodge a return. Once submitted, please ensure your item is posted back within 7 days.

Items must be returned in original condition and original packaging (including the gift box, magnetic case, and cleaning cloth).

Black Friday sale purchases are eligible for store credit only. Refunds and exchanges are not available for change-of-mind returns. Nothing in these terms limits any rights available under applicable consumer laws. 

Store credits cannot be redeemed for cash and are non-transferable. Any purchase made
using a store credit that is subsequently returned will be issued a replacement store
credit to the same value only.

As prescription lenses are custom-made, we do not offer refunds, store credits, or exchanges for change of mind.

Due to the nature of the product, fragrances cannot be returned, exchanged or refunded unless they are received damaged or faulty.

Final sale items are not eligible for refunds, store credits, exchanges or any other
change of mind return.

If your item is returned in saleable condition but missing any part of the original
packaging, a $5 handling fee will be deducted from your store credit to cover
repackaging costs.

Please note: This Change of Mind Returns Policy applies only where you have
changed your mind about a purchase. It does not affect your rights in relation to
faulty, damaged, incorrectly supplied, or misdescribed products, or any rights
available under the Australian Consumer Law.

Once your return is received at our warehouse, please allow up to 3-5 business days for processing.

During peak periods, processing times may exceed this timeframe. You'll receive a
notification once your store credit or exchange has been processed.

A prepaid Australia Post return label will be automatically generated through the portal. A flat fee of $10 will be deducted from your store credit to cover the cost of this label. This fee does not apply if you purchased Returns Cover at checkout.

Please note: faulty returns are not subject to the return label fee (see Faulty Items below).

All lenses are fitted, adjusted, and undergo a full Quality Control inspection by a specialised third-party optical laboratory before dispatch. If you experience any issues with your lensing, please contact orders@shevoke.com within 14 days of receipt so we can review how best to assist you.

In line with Australian Consumer Law, prescription frames and lenses are covered by a 6-month warranty against manufacturing defects. This excludes scratched lenses, normal wear and tear, or damage from misuse.

A prepaid return shipping label will be generated through the returns portal. The applicable return shipping fee will be deducted from your store credit:

• United States: USD $10 
• Canada: USD $18
• United Kingdom: GBP £30

Faulty returns and approved warranty claims are not subject to return label fees.

Customers outside Australia, the United States, Canada and the United Kingdom should contact our customer care team prior to returning any item.

orders@shevoke.com

Please note we operate Monday–Friday, 8am–6pm AEST/AEDT.

Return shipping for all eligible returns must be arranged and paid for by the customer. Return shipping is only covered by us in the case of an agreed and approved warranty claim.

If you are purchasing from within the European Union, you may have additional consumer rights under applicable EU consumer protection laws, including the right to withdraw from your purchase within the relevant cooling‑off period.

To exercise your right of withdrawal, please email orders@shevoke.com with your order number and a clear statement that you wish to withdraw from your purchase. Once we receive your request, we will send a confirmation email and provide instructions for returning your order.

Please note that the right of withdrawal may not apply to certain products where permitted by law, including prescription eyewear or items that have been opened, used, or are no longer in a resalable condition.

Because our frames are handcrafted from premium acetate, slight variations in shape are completely normal. When placed on a flat surface, not all four points may touch perfectly - this is not considered a fault or defect.

Acetate frames can be gently adjusted by any optical professional for a personalised fit. You're also welcome to return frames to us for adjustment; however, return shipping in this case is at your expense.

If you believe your item is faulty, please contact us at orders@shevoke.com as soon as possible. We may request photos or additional information to assess the issue.

If a fault is confirmed, we'll provide the appropriate remedy in line with Australian Consumer Law which may include repair, replacement, or refund. Faulty returns are not subject to a return label fee.

All Shevoke eyewear is backed by the consumer guarantees under Australian Consumer Law, which apply for a reasonable period depending on the nature and price of the product.

Our warranty covers manufacturing defects in materials or workmanship. It does not cover:

• Scratched lenses
• Damage from misuse, accidents, or improper storage
• Normal wear and tear
• Heat damage (e.g. leaving sunglasses in a hot car)
• Stretching or bending caused by wearing frames on your head

orders@shevoke.com Mon–Fri, 8am–5pm AEST/AEDT.