Shipping and Delivery Policy

Every Shevoke order is packed with care and shipped to reach you as quickly as possible. This policy outlines everything you need to know, from dispatch times and delivery windows to tracking, customs, and how you can reach our team for assistance.

Domestic Shipping - Australia

We ship across Australia via our Australian distribution centre through Australia Post. All Australian orders include real-time tracking, for the best experience when tracking your order we recommend downloading the Australia Post app. Our delivery service operates Monday to Friday.

Shipping rates vary by destination and are subject to change. Some regions attract higher carrier fees due to elevated surcharges, and these are reflected at checkout.

All delivery timeframes are estimates only and are not guaranteed and do not include dispatch timeframes.

Remote and regional areas (NT, rural WA, rural QLD) may require an additional 1–3 business days.

Orders are shipped with Authority to Leave (ATL). If you are not home, your parcel will be left in a secure location at your address. If the delivery driver deems the location non-secure, your order will be taken to your local post office.

Shevoke is not responsible for lost or stolen packages or packages delayed in transit.

International Shipping

Shevoke ships to over 80 countries worldwide. International orders are shipped via tracked courier or airmail depending on destination. Our delivery service operates Monday to Friday.

Shipping rates vary by destination and are subject to changes. Some regions attract higher carrier fees due to elevated surcharges in certain global zones, and these are reflected at checkout. Shipping prices are based in AUD and converted to your local currency.

United States and Canada

We ship across the United States via our US distribution centre. All delivery timeframes are estimates only and are not guaranteed and do not include dispatch timeframes.

International deliveries may be further affected by customs clearance, local carrier conditions, and peak periods (e.g. Christmas, major sale events).

Shevoke is not responsible for lost, stolen, or delayed packages once a parcel has left our facility.

Rest Of World

International orders outside Australia, United States and Canada are shipped from our Australian Distribution Centre. All delivery timeframes are estimates only and are not guaranteed and do not include dispatch timeframes.

Order Tracking

All Shevoke orders include tracking as standard. Once your order has been dispatched, you will receive a shipping confirmation email with your unique tracking number and a link to monitor your parcel in real time.

Track your order at any time via the carrier link in your confirmation email.

If your tracking has not been updated within 5 business days of dispatch, please contact us at orders@shevoke.com.

Missing, Lost or Damaged Parcels

We take great care in packing every order. Please note that Shevoke is not responsible for packages lost, stolen, or delayed in transit. In the unlikely event of an issue, please follow these steps.

Damaged on arrival: Contact us within 48 hours of delivery with photos of the packaging and product. We will assess and arrange a resolution.

Missing items: If your parcel arrives with missing items, email orders@shevoke.com within 2 business days with your order number and a description of the issue.

Lost in transit: If tracking shows no movement for 10+ business days (Australia) or 21+ business days (international), contact us and we will investigate with the carrier.

Wrong item received: We will arrange for the correct item to be sent at no additional cost. You will not be required to return the incorrect item in most cases.

Buy Now, Pay Later

Shevoke supports Afterpay and Zip Pay for eligible orders. Shipping terms and timeframes are identical regardless of your chosen payment method.

Contact Us

Our customer care team is here to help. If you have any questions about your order or delivery, please don't hesitate to get in touch. Email: orders@shevoke.com we will endeavour to get back to you within 1-2 business days. Business hours: Monday – Friday, 9:00 AM – 5:00 PM AEST/AEDT (excluding Australian public holidays).

Shevoke reserves the right to update this policy at any time.